All devices installed by Teyakkuz carry a three-year warranty from the installation date. The warranty covers manufacturing defects, parts and labour. Damage from impact, water ingress, unauthorised tampering and mains faults is excluded.
Included in a monitoring subscription
- One on-site periodic service and test per year
- Monthly remote checks of battery and communication health
- Software and firmware updates
- New user, code and permission setup
Fault times
For critical faults such as loss of panel communication, our target response is the same day in Istanbul and within 24 hours elsewhere. For non-critical faults the target is two working days. You can log a fault from the booking page or open a request from your customer panel.
Moving home or transferring a system
If you move, we can relocate your wireless devices to your new address at a discounted removal-and-refit charge. Your subscription continues seamlessly for the new address.
