Frequently Asked Questions

Wireless systems take 3-5 hours on average, and installations with cameras and smart home integration take a day. We give an appointment within 48-72 hours of the survey.

Yes. Wireless systems use adhesive mounting with no drilling, and we can reinstall your devices at your new address when you move.

Yes. The panel communicates over both 4G and Wi-Fi and runs for at least 24 hours on its backup battery. Loss of communication or power is reported to the centre.

We use dual-technology detectors that ignore pets up to 25 kg. At the survey the layout is planned around the areas your pet moves in.

The signal reaches our operator in 12 seconds on average; after voice or camera verification and calls to your contacts, a mobile team is dispatched if necessary.

Monitoring has a 12-month commitment. After the term you can cancel free of charge, and since you own the devices you may keep using them.

Panels with Contact ID or SIA protocols connect to our centre with a 4G module. See the 'Monitoring Subscriptions' packages.

Recordings are stored encrypted, only authorised users can access them and every access is logged. Cloud backup is optional.

You can pay the installation fee in three card instalments. Monitoring can be paid by monthly automatic payment or annually up front.

Alarm monitoring is a licensed activity under private security legislation. You can view our current documents on the 'Certificates and Manuals' page.